Hi everybody, I probably messed up my Azure account and now I'm unable to log in. My Azure account used an email account that I wanted to sunset so I tried to change it to a new one. After the update I'm in this situation: I can't log in with the old email account because it's not a valid Microsoft account anymore using the new email account I can type the email then password, but I'm stuck with the auth code because it's not sent to the email address shown (something like abc****@xyz.com)* There must be something misconfigured in my 2FA because I can access other Microsoft pages with the new email account if they don't require the auth code. I even tried to recover the account, I succesfully received the auth code to change the password on abc***@xyz.com but after that no other email was received. I checked the mail server logs, no message was blocked. How can I get back into Azure Portal?

I can't log in Azure Portal

Paolo 0

Hi everybody,
I probably messed up my Azure account and now I'm unable to log in.

My Azure account used an email account that I wanted to sunset so I tried to change it to a new one.

After the update I'm in this situation:

I can't log in with the old email account because it's not a valid Microsoft account anymore
using the new email account I can type the email then password, but I'm stuck with the auth code because it's not sent to the email address shown (something like abc****@xyz.com)*

There must be something misconfigured in my 2FA because I can access other Microsoft pages with the new email account if they don't require the auth code. I even tried to recover the account, I succesfully received the auth code to change the password on abc***@xyz.com but after that no other email was received.

I checked the mail server logs, no message was blocked.

How can I get back into Azure Portal?

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I can't log in Azure Portal

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