Custom translator XLIFF training document upload error: Failed to extract the contents of the uploaded file.

Sindre 0

When trying to upload training documents in format XLIFF (2.0 or 1.2) at portal.customtranslator.azure.ai the uploads always fail with "Failed to extract the contents of the uploaded file." I don't get any indication of failure on upload page, but can see this error in upload history.

Example of xliff file:

<xliff xmlns="urn:oasis:names:tc:xliff:document:2.0" version="2.0" srcLang="en-US" trgLang="nb-NO">

<file id="f1" original="Simple_Example.html">

<skeleton href="Simple_Example.html.skl"/>

<unit id="1">

<segment>

<source>Hello world</source>

<target>Hei verden</target>

</segment>

</unit>

<unit id="2">

<segment>

<source>This is an XLIFF document.</source>

<target>Dette er ett XLIFF dokument.</target>

</segment>

</unit>

</file>

</xliff>

Saideep Anchuri 335 Reputation points Microsoft Vendor

2024-11-22T09:39:23.58+00:00

Hi Sindre

Welcome to Microsoft Q&A Forum, thank you for posting your query here!

The "Failed to extract the contents of the uploaded file" error may be due to issues with the XLIFF file's format or structure. Ensure the file is in XLIFF 1.2 or 2.0 format, properly encoded in UTF-8. Large files might also cause issues, so test with a smaller file. I believe the error is related to the portal, not the upload process itself. Check the error logs for more details, and consider using the Azure Custom Translator API to diagnose the issue. If the problem persists, try waiting for a while and then uploading again, as it might resolve itself. If it continues for multiple times, contact Azure support with the file and error details.

Thank You.
Saideep Anchuri 335 Reputation points Microsoft Vendor

2024-11-25T00:32:22.2966667+00:00

Hi Sindre

Following up to see if the given response was helpful.

Thank You.

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Custom translator XLIFF training document upload error: Failed to extract the contents of the uploaded file.

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