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Stephanie FEBVRE 20 Reputation points
2024-11-21T09:44:21.28+00:00

Bonjour,

Je dois renouveler l'abonnement et j'ai mis à jour une nouvelle carte de paiement, mais le paiement dne passe pas alors que je suis crédité sur le compte je reçois systématiquement "une erreur s'est produite". Alors j'ai tenté avec d'autres carte mais j'ai toujours le même message.

Pouvez-vous m'aider ?

Merci

Stéphanie

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Not Monitored
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  1. Jiajing Hua-MFST 11,510 Reputation points Microsoft Vendor
    2024-11-22T02:10:59.3533333+00:00

    Hi @Stephanie FEBVRE

    According to translation tool, I get following content, any misunderstandings, you may let us know.

    User's image

    This issue is related to payment that is not supported on Q&A forum currently.

    I suggest you go to Contact Microsoft Support, briefly describe and enter the issue and select Get Help, then scroll down the page and select Contact Support to be routed to the best support option.

    Thanks for your understanding.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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