our subscription of azure shows cancelled whereas we are trying with vendor they are not giving any support

Question

We have our application servers hosted on azure cloud thru channel partner of microsoft. yesterday arround 4:00 PM AST server stopped responding , when we checked we found that it shows subscription expired. we are trying to contact partner but they are not able to do anything other than giving the false promises.

it seems like vendor and distributor having some conflict and we are affected due to that.

we are struck completely , i would appreciate if any one can support on this.

Thanks,

Ajay

Answer 1

Hi Ajay Misra
Welcome to Microsoft Q&A Forum, Thanks for asking question here...!
Sorry to hear that you are facing issues with your Azure subscription. I can provide you with some general information about Azure subscription.

Based on your inputs it's like your Azure subscription might be in a disabled state. When subscription is disabled state, it has no longer be used to create or manage Azure resources. While in this state, your virtual machines are de-allocated, temporary IP addresses are freed, storage is read-only, and other services are disabled.

There could be several reasons why your subscription got disabled, such as your credit may have expired, you may have reached your spending limit, you have a past due bill, your credit card limit was exceeded, or it was explicitly disabled or canceled.

I would recommend you check the status of your Azure subscription in the Azure portal. If your subscription is disabled or not.
For better understanding please read this document https://docs.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

If you are still facing issues, I would suggest you contact Microsoft Azure support for further assistance. They will be able to help you with your specific subscription details and account information. You can find the contact details for Azure support here: https://azure.microsoft.com/en-us/support/options/

I hope this has been helpful! Your feedback is important so please take a moment to accept answers. If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!