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Hello,
I have a problem with an hci cluster update . I have the following error :
Type 'CauPreRequisites' of Role 'CAU' raised an exception: Could not finish cau prerequisites due to error 'Cannot remove item C:\UpdateDistribution\staging\metadata\Windows11.0-KB5046618-x64\amd64_composition-core-merged-deployment_31bf3856ad364e35_10.0.25398.1251_none_ccd3faae2a7089dd.manifest: Access to the path is denied.'. at CauPreRequisites,
and in the logs i found this :
2024/11/18 14:44:41.4513999 23676 12180 DownloadManager Deleted install directory C:\Windows\SoftwareDistribution\Download\Install 2024/11/18 14:44:41.4557619 23676 12180 Handler FAILED [800700DE] wutrust.dll, C:__w\1\s\src\Client\wutrust\lib\cabverify.cpp @35 2024/11/18 14:44:41.4557654 23676 12180 Handler FAILED [800700DE] wutrust.dll, C:__w\1\s\src\Client\wutrust\lib\trust.cpp @212
Can you help me please?
Lénaïc
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 3%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Hi LE MOAL Lénaïc,
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.
The error indicates issues with file access during the Cluster-Aware Updating (CAU) process in your Azure Stack HCI cluster, specifically related to permissions for the path C:\UpdateDistribution\staging\metadata. To resolve this:
Make sure that the CAU process has full access to the directory C:\UpdateDistribution\staging\metadata. Update permissions for SYSTEM and NETWORK SERVICE accounts if necessary.
Manually delete the folder C:\UpdateDistribution\staging\metadata\Windows11.0-KB5046618-x64 to remove potentially corrupted files. If deletion fails, reboot the node and try again.
Clear the Windows Update cache by stopping the Windows Update service, deleting contents of C:\Windows\SoftwareDistribution\Download, and restarting the service.
Check for disk or file corruption using chkdsk C: /f /r and address any identified issues.
Retry the update process after performing these steps.
For more information, please refer to the documentation:
Cluster-Aware Updating Overview
Fix Windows Update Errors
Update Azure Stack HCI
If you have any further queries, do let us know. If the comment is helpful, please click "Upvote".
Hi LE MOAL Lénaïc,
Just checking in to see if you had a chance to review my comment on your question. Please let us know if it was helpful and feel free to reach out if you have any further queries.
If you found the information useful, please click "Upvote" on the post to let us know.
Thank You.
Hello,
thanks for your answer.
I have tried this solution, but this not working i have the same problem.
Lénaïc
Hi,
it's working now ! I applied the following commands in addition :
Stop-ClusterGroup "Cloud Management"
Start-ClusterGroup "Cloud Management"
Invoke-CauRun -ForceRecovery
Hi LE MOAL Lénaïc,
I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.
Issue:
Azure stack HCI update failed
Solution:
It's working now! I applied the following commands in addition:
Stop-ClusterGroup "Cloud Management"
Start-ClusterGroup "Cloud Management"
Invoke-CauRun -ForceRecovery
If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue. Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
Thank you.