Our Certificate server stops issuing certificates, and needs to be rebooted to resolve

Question

We are seeing our certificate server stopping issuing certificates. When it does we notice Error 22 entries in the application log, saying that the log file is locked. Rebooting the server resolves the issue, but we would like to try and stop this happening. Any idea on what could be locking the file.

Answer 1

Hello Nicholls Peter (EA)，

Thank you for posting in Q&A forum.

Here are a few steps you can take to troubleshoot the issue:

1. Ensure that no backup processes are running sometimes, backup software can lock files while they are being backed up.
2. Antivirus software can sometimes lock files during scans. Check your antivirus settings to see if it is scanning the log files and causing them to lock.
3. Ensure that there is sufficient disk space and that the disk performance is optimal. Low disk space or poor disk performance can sometimes cause file locking issues.
4. Look for other applications that might be accessing the log file. Use tools like Process Explorer to see which processes are accessing the file.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

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