Unable to set up Microsoft Intune tunnel having issues in defender

Question

Hi,

we have set up the Microsoft Intune tunnel. And status is also showing healthy state. But when I have pushed the VPN profile on devices along with edge and defender app. In my Android phone defender app is not opening and in iOS after lots of try defender app is opened but throwing false error like invalid license or no internet

I have again set up Intune tunnel but still the same issue. I am not able to open the defender app in Android phone. Can you please help to identify the issue and what will be the solution.

Quick response appreciates.

Thanks

Answer 1

@Khushboo Thanks for posting in our Q&A.

For this issue, it seems needed to check some logs on your device to find the root cause. With Q&A limitation, Q&A is not a good channel for such log analysis issue. Given this situation, we suggest opening a support ticket to do the troubleshooting. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding and hope everything goes well with you.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.