WSUS Missing Update Files Issue

Henrique Pitta 0 Reputation points
2024-11-19T16:55:32.2733333+00:00

I have two WSUS servers: one outside the domain with an internet connection and another WSUS server internally in the domain with access to the online WSUS server. The domain WSUS is in replica mode. Currently, both WSUS servers can see the computers and the updates needed. However, on the Windows 10 client, I have 2 updates in the state "Downloading," but the progress remains at 0%.

In the wsuscontent on the online WSUS, I do not have the files for these updates. I have already executed wsusutil reset, but the issue persists.

WIN10_TEST
LXSSIWSUS02
LXSSIWSUS01

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Adam J. Marshall 9,586 Reputation points MVP
    2024-11-20T00:54:24.3033333+00:00

    Did you run wsusutil reset on BOTH servers? Online first and THEN the downstream.

    https://www.ajtek.ca/wsus/what-does-a-wsusutil-reset-do-and-when-should-i-run-a-wsusutil-reset/


  2. Hania Lian 17,786 Reputation points Microsoft Vendor
    2024-11-21T02:29:00.7933333+00:00

    Hello,

    Delete Download Cache: On the affected clients, you can try deleting the download cache. Stop the Windows Update service, delete the contents of “C:\Windows\SoftwareDistribution\Download”, and then start the service again.

    You could manually download the problematic updates from the Microsoft Update Catalog and import them into WSUS. This way, you can ensure that the updates are available for clients to install. To do this, search for the updates on the Microsoft Update Catalog website, download the appropriate versions, and then import them through the WSUS console.

    Best Regards,

    Hania Lian

    ============================================

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