Unable to process with OnVUE, while test the network connections faces

Question

Video streaming connection results and requirements:

• Your home/office network failed to connect to the required video streaming service.
• The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.

How to connect to our video streaming service:

• Contact your network administrators and ensure the following:
  • Any network filtering software is disabled
  • WebRTC WebSocket connections must be allowed to ..cloud.wowza.com on TCP port 80, 443, 1935.Video streaming connection results and requirements:

    - Your home/office network failed to connect to the required video streaming service.
    
          - The streaming connection requires that Wowza.com can be reached as well as a stable connection of at least 1mb upload and download speeds.
    

    How to connect to our video streaming service:
    • Contact your network administrators and ensure the following:
    • Any network filtering software is disabled
      • WebRTC WebSocket connections must be allowed to ..cloud.wowza.com on TCP port 80, 443, 1935.

Answer 1

Hi,

It sounds like you're having trouble with the OnVUE video streaming connection.

Here are a few steps you can take to resolve this issue:

Network Filtering Software: Ensure that any network filtering software is disabled. This software can block necessary connections.

WebRTC WebSocket Connections: Make sure that WebRTC WebSocket connections are allowed to ..cloud.wowza.com on TCP ports 80, 443, and 1935. This is crucial for the video streaming service to function properly.

Stable Connection: Verify that your network can maintain a stable connection with at least 1 Mbps upload and download speeds. You might need to test your internet speed to ensure it meets these requirements.

Contact Network Administrators: If you're in an office or using a managed network, contact your network administrators. They can help ensure that the necessary settings are configured correctly.

If you need support with OnVUE, Pearson VUE offers several options:

1. Live Chat: You can access live chat support by visiting the OnVUE help page and clicking on the "Let's Chat!" icon.
2. Phone Support: You can reach Pearson VUE customer service by phone at 877-551-7587 (toll-free) or 1-312-312-5310 (toll) from Monday to Friday, 7:00 a.m. to 7:00 p.m. Additional regional phone numbers are available on the Proctored Exams Help Page.
3. FAQs and Troubleshooting: The OnVUE help page also provides a comprehensive FAQ section that addresses common issues and troubleshooting steps.