Hi @Glenn Maxwell
This problem may occur because the user has enabled inline suggestions in Outlook. User can turn off this feature in Outlook.
1.Select the Viva Insights icon on the Outlook Home ribbon. If you're reading or sending a new message in Outlook on the web, select ellipses (...) to bring up the More actions menu. Then, select the Viva Insights icon.
2.Select the Settings (gear) icon in the Viva Insights add-in.
3.In Settings, for Productivity inline suggestions, change the setting to Off.
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