When verifying the developer's identity in the Hardware Partner Center, the "Identity verification" step fails to open the "Fix Now" page, indicating a lack of permissions.

liangweicheng 0

When I click "Fix Now," it prompts me to log in. After logging in with a user who has the Global Admin role, it still says I don't have permission. How can I resolve this issue?

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Junjie Zhu - MSFT 19,216 Reputation points Microsoft Vendor

2024-11-18T09:43:42.06+00:00

Hello @liangweicheng ,

Welcome to Microsoft Q&A!

Sorry, we are unable to check your account on the backend. I will contact the store team with your question.

Thank you.
liangweicheng 0 Reputation points

2024-11-18T09:55:03.53+00:00

Thank @Junjie Zhu - MSFT

This account is newly created, and I got stuck at this step during the setup process. I'm not sure how to resolve it. Please help me inquire about this.

Thank you.
Junjie Zhu - MSFT 19,216 Reputation points Microsoft Vendor

2024-11-19T02:22:13.81+00:00

Hello @liangweicheng ,

For your scenario, please open a free support ticket here: Contact Us. Sign in with your email address associated with your Partner Center account, go to Contact us tab, find Non-Technical Support - Dashboard, click "Ask Copilot".

You need to state your issue and ask Copilot to help you open a ticket.

Thank you.
liangweicheng 0 Reputation points

2024-11-19T03:05:14.9+00:00

Hello @Junjie Zhu - MSFT ,

OK, I'll go create a support ticket.

Thank you.

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When verifying the developer's identity in the Hardware Partner Center, the "Identity verification" step fails to open the "Fix Now" page, indicating a lack of permissions.

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