Intermittent 400 Errors with Azure Document Intelligence AnalyzeDocumentAsync

Zaimoglu, D. (Diba) 0

Hi,

We’ve been experiencing an issue with Azure Document Intelligence services over the past two days.

When calling the AnalyzeDocumentAsync endpoint, we occasionally receive an HTTP 400 error. However, for the exact same request, sometimes we get a 200 response, and other times we receive the 400 error. The error message we see is:

{

"error": {

"code": "InvalidRequest",

"message": "Invalid request.",

"innererror": {

  "code": "InvalidContentDimensions",

  "message": "The input image dimensions are out of range. Refer to documentation for supported image dimensions."

}

}

This behavior is new—it did not occur prior to two days ago. We haven’t made any changes on our end, and the requests being sent are identical. I’ve checked Azure Status, and there don’t seem to be any reported issues with Document Intelligence services in our region.

Could you help us understand why this might be happening and how to resolve it? It’s particularly confusing that the same request sometimes succeeds and sometimes fails.

Thank you for your assistance!

Avinash Devarakonda 330 Reputation points Microsoft Vendor

2024-11-18T06:49:21.04+00:00

Hi Zaimoglu, D. (Diba),

Welcome to Microsoft Q&A Forum, thank you for posting your query here!

The intermittent 400 errors you are experiencing with the AnalyzeDocumentAsync endpoint, specifically the "InvalidContentDimensions" error, suggest that the input image dimensions may sometimes be out of the acceptable range. The Azure Document Intelligence services have specific input requirements for image dimensions.

Given that the same request sometimes succeeds and sometimes fails, it could be due to variations in the images being processed (e.g., different resolutions or dimensions) or possibly even transient issues within the service itself. It's also worth checking if the images being sent are consistently meeting the required dimensions.

To resolve this issue, ensure that all images adhere to the specified dimension constraints before sending them to the AnalyzeDocumentAsync endpoint.

Thank You.
Avinash Devarakonda 330 Reputation points Microsoft Vendor

2024-11-19T04:54:23.1366667+00:00

Hi Zaimoglu, D. (Diba),

Following up to see if the given response was helpful.

Thank You.
Avinash Devarakonda 330 Reputation points Microsoft Vendor

2024-11-20T02:37:45.2766667+00:00

Hi Zaimoglu, D. (Diba),

We haven’t heard from you on the last response and was just checking back to see if the give response was helpful.

Thank You.

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