Upload to Azure Migrate - Error AADSTS16000

agam chauhan 0

I am using the latest version of Data Migration Assistant. Once I finish the assessment of a local SQL Server instance and try to upload the assessment to Azure migrate, I get this error after signing in to my Azure account. I can log into the portal and do everything this is the correct account.

Failed to fetch subscription list from Azure.

AADSTS16000: Either multiple user identities are available for the current request or selected account is not supported for the scenario. Trace ID: 59256aea-45ea-49cc-99dc-7aaef7e60600 Correlation ID: e9f0aaae-7e55-42bb-b50d-431da1515810 Timestamp: 2024-11-15 06:22:42Z

NIKHILA NETHIKUNTA 3,920 Reputation points Microsoft Vendor

2024-11-15T06:57:07.8333333+00:00
@Agam Chauhan
Thank you for the question and for using Microsoft Q&A platform.

As per my understanding, you’re encountering an issue related to multiple active sessions or user identities.

This typically happens when there's an issue with the authentication context, especially if there are multiple accounts tied to your device or the Azure session.
Here are some steps you can take to resolve the issue:

Sign out of all active sessions in your browser and then sign in again. This can help clear any conflicting sessions.

Try signing in using an incognito or private browsing window. This can prevent session conflicts.

Ensure you are using the correct Azure Active Directory account associated with the subscription you're trying to migrate.

Ensure that the correct subscription is selected in both the Azure portal and the Data Migration Assistant.

For more information, please refer to the below links:
https://learn.microsoft.com/en-us/answers/questions/1186419/how-to-fix-aadsts16000

https://learn.microsoft.com/en-us/answers/questions/1352059/azure-portal-keeps-throwing-aadsts16000-errors

https://learn.microsoft.com/en-us/answers/questions/1377925/issue-while-logging-in-to-azure-entra-portal-aadst

Hope this helps. Please let us know if you have any further queries.
agam chauhan 0 Reputation points

2024-11-15T07:46:07.6866667+00:00

You may be correct at some point, but this explanation doesn't help me resolving my issue.

kindly advise steps how can I resolve the issue.

Thanks
NIKHILA NETHIKUNTA 3,920 Reputation points Microsoft Vendor

2024-11-15T08:37:24.4333333+00:00

@Agam Chauhan
Apologies for the issue you have been facing. Please refer to the above troubleshooting steps and let me know if you need any further help.
Thanks
NIKHILA NETHIKUNTA 3,920 Reputation points Microsoft Vendor

2024-11-18T16:50:43.8166667+00:00

@Agam Chauhan
We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
agam chauhan 0 Reputation points

2024-11-19T08:10:54.8333333+00:00

@NIKHILA NETHIKUNTA Issue is still not resolved. I have tried multiple options as suggested
NIKHILA NETHIKUNTA 3,920 Reputation points Microsoft Vendor

2024-11-20T09:10:47.7266667+00:00

@Agam Chauhan
I agree that this issue looks strange and I wasn't able to reproduce this issue. If you have a support plan could you please file a support ticket for deeper investigation and do share the SR# with us? In case if you don't have a support plan please let us know here.
agam chauhan 0 Reputation points

2024-11-21T05:49:05.9733333+00:00

@NIKHILA NETHIKUNTA No, I dont have support plan.

1 answer

akinbade abiola 21,040 Reputation points

2024-11-15T06:53:31.8266667+00:00

This can because either multiple user identities are available for the current request or selected account is not supported for the scenario.

Generally, this is not an error message. This is not an error scenario, but is handled like one by Entra ID to handle certain authentication flows. This is not an indication that anything went wrong.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
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Upload to Azure Migrate - Error AADSTS16000

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