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We are members of Microsoft's startup program, through which we have the ability to use free credits from them.
We received these credits from Microsoft for Startups Founders Hub, and to receive these credits, we specified the address of the account that got blocked. [because we have debt on it, before startup hub connection there rise DEBT!]
Unfortunately, there was a misunderstanding, and we thought the subscription was active and we didn't have any outstanding payments. What can we do now? We created a new Microsoft Azure portal account, but we can't transfer the free credits there, and it tells us that these credits are already being used on another account (the one that got blocked). When I go to Microsoft for Startups Founders Hub and go to the benefits section, Azure shows as "Redeemed" meaning it has been used once (on the blocked account).
I really don't know what to do, our whole startup infrastructure is on AZURE! Support is sending me template emails "that our account is closed!"
Can someone help me?
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Hi tengo tadumadze,
Thank you for reaching out to us on the Microsoft Q&A forum.
We’re sorry to hear about the challenges with your Microsoft for Startups Founders Hub credits. Since the account is blocked due to outstanding debt, we recommend reaching out directly to Microsoft Support. Please explain the misunderstanding around the subscription status and request a transfer of credits to your new Azure account. You may also ask for a support call to discuss this in detail and work toward a resolution.
Please check out this doc: Technical Guidance & Support Overview & Azure Credits and Billing FAQs
We recommend opening a support ticket with the Founders Hub support team by following these steps: https://foundershub.startups.microsoft.com/signup?drawer_open=true Please click on "Support" on this page to submit support ticket.
If the information is helpful, please Accept Answer & Upvote so that it would be helpful to other community members.
Hello,
thanks for the reply,
We have applied several times support for help but they are not answering us and we are in doubt for 3 days, please if you can redirect to the appropriate group, It is very important for us.
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Hi tengo tadumadze,
Could you please share the support ticket number with us? This will allow us to check internally and assist you in resolving the issue.
These are the main ones, the same template answers were returned to us for several questions,
I look forward to your reply, thanks in advance.
Hi tengo tadumadze,
Thank you for the information. We’ll connect with the support team internally to assist in resolving your issue.
@Rakesh Gurram Hello, we are facing same problem, unfortunately still no one contacted to us :( :(
Hi tengo tadumadze,
We appreciate the details you've provided. Our team will work closely with internal support to ensure the issue is resolved promptly.
@Rakesh Gurram thank you! we really appreciate your support, our whole developers team is waiting for you really :D :D anyway for the fastest communication/explanation, support can call me if it's required, here is my number: +995 571 99 77 86 - I am always online.