The credit card we have set up for automatic subscription payments for a year now is suddenly getting declined.

Question

Small Buiness Azure Standard Account / Security Charge
The credit card we have set up for automatic subscription payments for a year now is suddenly getting declined.
I called the credit card company and the card is fine. They do not see a request for payment.
I checked the details as shown in my payments methods are all correct.
I tried again manually to proccess payment and was declined again. Still no request for payment showing on credit card's side.
I tried to edit the card details, could not do that because nothing actually changed. I tried to enter the same card as an alternate payment method, would not accept.
I cannot find an article in Help that deals with this, only for when this happens on sign-up. My account is over a year old.
How do I get the payments to go through on my existing payment method?

Answer 1

Hello Madden,

I would recommend you open a billing support request as you were not able to resolve on your own. billing tickets are free and you will be able to get a better picture of why this is happening:

https://azure.microsoft.com/en-us/support/create-ticket

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hi @Madden
Welcome to the Microsoft Q&A Platform! Thank you for asking your question here. 

Log in to your Azure Portal and check if there are any alerts or error messages under Cost Management + Billing. Also, see if there are any unpaid invoices that could be causing the issue. 

If your card details are correct but still not working, try removing the card from your account and adding it back again. Sometimes clearing your browser’s cache or using a different browser can help with updating payment details too. 

If that doesn’t work, you can try adding a different payment method, like a new credit card or PayPal, if that’s an option for you. You can do that in Cost Management + Billing > Payment Methods. 

Next, check your subscription status in the portal. If the payment failed and caused your subscription to be suspended, you might need to make a manual payment to reactivate it. 

If none of that works, I recommend reaching out to Azure Support for help. You can open a support request in the portal by going to Help + Support and selecting Billing as the issue. 
If you have any further queries, do let us know  

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