I am trying to activate an xbox in the Partner Center and having issues

Matt Viz 20

I am trying to activate an xbox so i can use it in dev mode and i have done everything correctly and i can see the plus icon i need to add my xbox but it is greyed out and i cannot click it.

How can i fix this?

Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-13T07:13:22.6733333+00:00

Hello @Matt Viz ,

Welcome to Microsoft Q&A!

Could you please share your detailed steps and screenshots to help me understand the problem? Please be careful not to include any personal information.

Thank you.
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Matt Viz 20 Reputation points

2024-11-14T01:04:43+00:00

So i have tried to do this on a third machine and it worked.
They were all windows 10 with the same updates. The only difference is the third machine is registered to the same email address as this account and the other two are different emails. That is the only difference that i can see.
Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-14T01:57:17.04+00:00

Hello @Matt Viz ,

Go back to the first machine, can the Xbox in the Partner Center be used normally now?
Matt Viz 20 Reputation points

2024-11-16T02:34:12.7133333+00:00

I can see it and use it normally. I think it was just the adding initially that didn't work as i can use the actions button now. The image below shows my options now and it is not greyed out like before.
Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-19T02:36:05.1466667+00:00

Hello @Matt Viz ,

I'm glad your problem was solved.

It should be because you use the same email address.

Accepted answer

Junjie Zhu - MSFT 19,316 Reputation points Microsoft Vendor

2024-11-19T02:37:20.9233333+00:00

Hello @Matt Viz ,

To summarize this issue, if anyone has the same problem and comes to this page, please check if the device account and partner center are the same.

Thank you.

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