cancel domain takeover

Ondřej Želazko 0

Hello,

i have an issue to access my bussines account. I have no control since instead of going to admin/settings section it redirects me to domain takeover, but i don't own the domain "email.cz". I probably tried to set my own domain in the past, but now i am in this situation, and there seems to be no way to resolve or revert ir. I need to either cancel the domain takeover to get to admin to even be able to reach further support; or just remove this domain, or even close the account completely. i don't have any running service, i am not using any services.

please help me, how to get from this loop - in order to do anything (even reach support) i need to access admin center - but i get redirected here:

Snímek obrazovky z 2024-11-13 13-03-24

thank you for any advice.

2 answers

Crystal-MSFT 49,846 Reputation points Microsoft Vendor

2024-11-13T01:18:42.92+00:00

@Ondřej Želazko, Thanks for posting in Q&A. From your description, it seems an account with domain "email.cz" auto sign in Microsoft 365 admin center. Please chick the account in the right top to sign out this account and sign in with your business account into Microsoft 365 admin center.

Please try the above suggestion. If it is still not working, you can ask in the following Microsoft 365 forum to get help.

https://answers.microsoft.com/en-us/msoffice/forum?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&isFilterExpanded=true&page=1

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Ondřej Želazko 0 Reputation points

2024-11-13T01:39:36.1933333+00:00

Hello, thank you for the suggestion, but i am signed in using my business (work) account. i have both personal and work accounts on the same email. and i am the admin of both (the is no company here, no organizational structure relevent)
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Crystal-MSFT 49,846 Reputation points Microsoft Vendor

2024-11-13T04:49:06.9166667+00:00

@Ondřej Želazko, Thanks for the reply. Based as I know, the Microsoft 365 admin center gives users a central location to take care of common admin tasks, It is mainly used in company.

https://learn.microsoft.com/en-us/microsoft-365/admin/admin-overview/admin-center-overview?view=o365-worldwide

And it needs to verify domain when using it.

https://learn.microsoft.com/en-us/microsoft-365/admin/misc/become-the-admin?view=o365-worldwide#step-3-verify-domain-ownership-and-become-the-admin

But from your description, it seems there's no domain and company in your scenario. Could you let us know why you want to login this portal?

Crystal-MSFT 49,846 Reputation points Microsoft Vendor

2024-11-15T02:46:19.7133333+00:00

@Ondřej Želazko, Hope things are going well. Could you confirm the above question to go further. Thanks!

Ondřej Želazko 0 Reputation points

2024-11-15T03:51:33.33+00:00

Hello, thank you for following up on this.

I have locked account, nasically. I cannot do anything, as instead of reaching admin center, i am redirected to domain overtake - and it is not cancelable.

Ultimately i want to close my account - but for that i need to cancel office 365 subscription. Or something. Not sure even, because i cannot access the admin/settings. I am hitting this wall and there is no possibility for me to go back or forth.

I am o company, no organization. I've just created this "business" account to access some services, but that is irrelevant now. I will close the account as soon as i am able to.

The issue here is, that i cannot access any settings, like cancel subscriptions, close account, i cannot access support - all of that is accessible through admin center - but that i am not able to access.

Now that i think about, a don't think i have ever initiated any "domain takover". I just now, i wantwd to use my personal email as mainl email for the account. And that means that the account thinks that the email provider's domain is mine. It is not. I need to cancel the domain takeover.

Thank you for further suggestions.

My next course of actions will be creating another business account, just to access business support...

Ondřej Želazko 0 Reputation points

2024-11-15T04:00:25.4833333+00:00

Hello, thank you for following on this.

I am no company, i am just a person, who created this business account to try out some MS services. But that is irrelevant now, ultimately i will close this account. But in order to do that, i need to cancel the office 365 subscription (or something, i don't even see what i have there) and in order to do that, i need to access admin section/center/settings. And i am not able to, as the "domain takeover" seems to be un-cancelable. And any time i click "admin", i am redirected to the domain takeover.

The wierd thing is, that even "business" support is hidden behind this admin center and hence unavailable to me.

My next course of actions is to create (sigh) another business account just to access the support.

Crystal-MSFT 49,846 Reputation points Microsoft Vendor

2024-11-15T06:01:16.7833333+00:00

@Ondřej Želazko, Thanks for letting me know the reason. To delete the business account and cancel the subscription, yes it needs to login Microsoft 365 admin center. But it seems the account is locked. Maybe you can open case to see if they can help you with the deletion.https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Or you can ask in the Microsoft 365 Account billing forum to see if they can help on this.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_account?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=true&page=1
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cancel domain takeover

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