Hi @Stephen Isla ,
It seems this is not a common issue per my test. However, we can work together to narrow down and resolve the situation. To help you get better at solving problems, there are some issues that need to be confirmed to you. What version of sharepoint are you using and what version of Security Cumulative Updates do you have installed?
Common causes for this error include:
1.Use InPrivate mode in Microsoft Edge, or Incognito mode in Google Chrome. Then, try to access the file. To learn how to browse through an InPrivate window, see Microsoft Edge. To learn how to browse through an Incognito window, see Google Chrome.
2.Clear your browser cache. To learn how to clear the browser cache, see Edge or Chrome.
Hope the information can help you.
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