Skype Bot Not Responding to Group Messages

Question

I'm currently developing a bot using botbuilder, and I've successfully registered it on Azure with Skype as the channels. The bot is working fine in 1:1 conversations and with mentions in groups. However, I would like to explore the possibility of having the bot listen to every message sent in a group that it has joined.

Is this feasible? Should I be using a different handler (other than ActivityHandler), or are there other events apart from onMessage that I should consider for handling group messages?

Also on this link https://github.com/microsoft/BotFramework-Services/issues/355 it is mentioned that its doable via configuration, but it can only be done via a support ticket, but i can't even create a support ticket because i'm on a free plan.

Any insights or suggestions would be greatly appreciated. Thanks!

Answer 1

@jojohanhannesnes Thanks for getting back and sharing the details over Private message.

As discussed over the private chat, since this issue requires a closer troubleshooting over a screen-sharing session. So we have enabled a one-time free support ticket for your subscription 1845XXXX-XXXX-XXXX-XXXX-XXXX0bfe17c for a quick and immediate assistance. 

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Steps to be followed:

Please create a service request to formally track this issue. This helps us track widespread impact in the event other customers are experiencing similar issues.

 

Details on how to raise a service request below: 

•            Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories

•            Select the Issue Name "You have been enabled for one-time Free Technical Support"

•            Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

 

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After you create a support ticket the Service Request number should look like 202411XXXXXXXXX.

You will receive a call from Microsoft Support professional after 48 business hours and they will assist you further on this issue. Once you have a resolution, please post the answer on this thread so that it will benefit the other community audience.

Hope this helps.

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