Ring tone no longer audible.

Question

When making a call using Azure communication services I can no longer hear a ring tone while waiting for the call recipient to answer the call. There is no issue once the call is answered, full audio is still working. As far as we are aware, we have made no changes at all to our set up and everything still works except the ring tone when making as call. Do you have any idea what might be causing this?

Thanks in advance.

Answer 1

Thank you for the response.

I have questions about the numbered point you made.

Check if the ring tone audio file is being played correctly. You can try playing the audio file separately to see if it is working properly.

Our impression was that the ring audio tone should be heard, regardless, i am not aware of a need to play a ring tone audio.

Check if you are using the latest version of the Azure Communication Services SDK. If not, try updating to the latest version to see if it resolves the issue.

Yes we are running the latest

Check if there are any errors or warnings in the logs that might indicate the cause of the issue.

There are no errors

If none of these steps resolve the issue, please provide more information about your set up and the SDK version you are using so that I can assist you better.

Certainly, here is our info

Node JS version : 20.12.2

Angular : 17

Typescript : 5.4.2

Here is our package.json

{
  "name": "callingapp",
  "version": "0.0.0",
  "scripts": {
    "ng": "ng",
    "start": "ng serve --port 5001",
    "build": "ng build",
    "watch": "ng build --watch --configuration development",
    "test": "ng test"
  },
  "private": true,
  "dependencies": {
    "@angular/animations": "^17.3.0",
    "@angular/common": "^17.3.0",
    "@angular/compiler": "^17.3.0",
    "@angular/core": "^17.3.0",
    "@angular/forms": "^17.3.0",
    "@angular/platform-browser": "^17.3.0",
    "@angular/platform-browser-dynamic": "^17.3.0",
    "@angular/router": "^17.3.0",
    "@azure/communication-calling": "^1.30.4",
    "@azure/communication-common": "^2.3.1",
    "@azure/communication-identity": "^1.3.1",
    "@fortawesome/angular-fontawesome": "^0.14.1",
    "@fortawesome/fontawesome-svg-core": "^6.5.2",
    "@fortawesome/free-solid-svg-icons": "^6.5.2",
    "bootstrap": "^5.3.3",
    "jquery": "^3.7.1",
    "rxjs": "~7.8.0",
    "tslib": "^2.3.0",
    "zone.js": "~0.14.3"
  },
  "devDependencies": {
    "@angular-devkit/build-angular": "^17.3.6",
    "@angular/cli": "^17.3.6",
    "@angular/compiler-cli": "^17.3.0",
    "@types/jasmine": "~5.1.0",
    "@types/jquery": "^3.5.30",
    "jasmine-core": "~5.1.0",
    "karma": "~6.4.0",
    "karma-chrome-launcher": "~3.2.0",
    "karma-coverage": "~2.2.0",
    "karma-jasmine": "~5.1.0",
    "karma-jasmine-html-reporter": "~2.1.0",
    "typescript": "~5.4.2"
  }
}

5.4.2