Urgent Help Needed: Tenant Lockout - Conditional Access Policy

Question

We have been unable to access our tenant for nearly three days now due to a problematic Conditional Access policy. During this time, we've engaged in numerous conversations with various Microsoft support representatives and technicians. Unfortunately, none of them have fully grasped the nature of the issue or been able to resolve it. Each interaction has either led to our case being transferred to a different team or left us waiting for follow-up calls that are promised within 2-3 hours but never materialize.

We are fully aware of the root cause and the necessary steps to resolve it, but we require assistance from the Data Protection team to implement the fix. Given the severe impact this issue is having and the slow pace of progress through standard support channels, we are urgently seeking their attention through this forum. We've observed that other cases shared here have received a faster response.

Our support case number is 2411080040013978.

We are beyond desperate and sincerely plead for immediate assistance. Every additional day without progress is causing immense stress on our organization.

Answer 1

@Rene Thank you for sharing the case details, let me track the above-mentioned case and revert back.