Face API sudden 403 forbidden error

Alex Santana 20

Hello,

I have an app that uses the Face API and last year was approved to use the Face API after submitting a request to use the Face API. Just recently the Face API stopped working and giving me a 403 Forbidden error. I am on a paid tier for the API, there are no issues regarding the API it self and have not exceeded any quotas. Do I need to re-submit a request for using the API?

GeoShih-MSFT 0 Reputation points Microsoft Employee

2024-11-11T02:05:29.9266667+00:00

Hi Alex,Can you share which API you're trying to use? When did it start to stop working?
navba-MSFT 26,970 Reputation points Microsoft Employee

2024-11-11T09:27:12.1066667+00:00
@Alex Santana Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

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Could you please provide the below details over private message ?

Subscription ID.

What Operation (API) are you invoking ?

Time of the issue in UTC.

Region of the resource.

Failing request ID (GUID) from the 403 error response.

Awaiting your reply.
YutongTie-MSFT 53,701 Reputation points

2024-11-12T02:00:47.9666667+00:00

@Alex Santana Thanks for reaching out to us, just sharing some information we got from George, there is an ongoing issue as you described. The product team is investigating the issue with the removal of Face.ExtendedLegacy flag for a small number of customers.

Further updates will be provided as soon as possible once we see more news.

I hope this helps!

Regards,

Yutong

Accepted answer

navba-MSFT 26,970 Reputation points Microsoft Employee

2024-11-14T02:47:38.53+00:00

@Alex Santana Apologies for the late reply.

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Our Product owners have gone ahead and upgraded your application to perform the Identification operation which should fix the issue.

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You should no longer see any 403 errors. Please test this again and let us know.

**

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1 person found this answer helpful.
Alex Santana 20 Reputation points

2024-11-14T16:11:35.33+00:00

Problem fixed! Thank you for the help!
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