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One of our clients is experiencing a tenant lockout therefore have no access to the tenant. They buy their licenses direct with Microsoft so have no access via our partner account or reseller account. We have a ticket opened and escalated to the Data Protection Team, but judging from the forum posts this can take an extremely long time to get contacted.
Is there a way I can get assistance to get this escalated quickly, we have everything ready to prove ownership, invoices, directors readily available for a call, can add DNS records to the Domain etc.
I see a Microsoft Employee helped with a previous case here: https://learn.microsoft.com/en-us/answers/questions/1086624/open-case-with-data-protection-team?source=docs and it would be greatly appreciated if we could get the same sort of assistance to get the client up and running ASAP before they have to move to another provider and restore their data to the other provider.
@Givary-MSFT Apologies for the direct tag, but I notice you're the employee that assisted on the case linked above, and would greatly appreciate any urgent assistance you can provide.
Sorry also tagging in @Marilee Turscak-MSFT who has also assisted on a more recent case.
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@Sean Hood Thank you for reaching out to us, would be happy to help, but to begin with I need a case number which you have opened with our data protection team so that I can prioritize your request internally. if not done yet, need to contact customer service and get a support ticket created and share it here for reference.
Reference QnA post - https://learn.microsoft.com/en-us/answers/questions/1455267/global-admin-account-locked-unable-to-access-entra
Let me know if you have any further questions, feel free to post back.
sorry didn’t get a notification for the response. The case number is 2411080040014610 - would much appreciate the escalation. Been advised numerous times on calls it is escalated to management etc. but been 64 hours since this was first raised with DPT now.
@Sean Hood Reviewed the case, seems on 12th Nov Data protection team has helped to resolve the above mentioned issue.
Let me know if you have any further questions, feel free to post back.
Yes all done now, thank you :)