When the Access Point is set up with the Japan Country code in the outdoor domain, the laptop running Windows 11 with an Intel(R) WIFI 7 BE200 card cannot see the 6GHZ network.

Question

We have the Access Point that operates in both indoor and outdoor modes inside the JP regulatory domain.I have laptops with Intel BE200 wireless cards running Ubuntu 24.04 and Windows 11, respectively.When the Access Point regulatory domain is set to indoor mode, we can view the 6GHZ network on both Windows 11 and Ubuntu 24.04 laptops.

However, the Intel BE200 wireless card running Windows 11 (Laptop) with driver version 23.60.1.2 was unable to detect the 6GHZ when the Access Point regulatory domain was set up in outdoor mode.

This doesn't appear like a hardware issue since my another Ubuntu 24.04 (OS) laptop (Intel BE200 wireless card) was able to see the 6GHZ network when the Access point regulatory domain was set up in outdoor mode. It seems like a software issue.

Answer 1

Hello,

 

Thank you for posting in Q&A forum.

From Windows aspect, you can try below steps:

1.Verify regulatory domain setting and ensure that the Access Point is correctly configured.

2.Check access point compatibility that if it supports the 6GHz band.

3.Ensure that wireless drivers are up to date which may mitigate the issue.

4.Meanwhile you can give a test on other devices and check if it works.

 

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

 

Best regards，

Jill Zhou

 

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