Problem adding a debit card

Denis Anopochkin 20

Hello everyone,

I'm having an issue adding a payment method. I'm trying to add my debit card, but it’s not working. I know that Microsoft accepts debit cards, but the option remains unavailable, or the addition is declined.

Does anyone have a solution or suggestion to resolve this issue?

Thank you in advance for your help!

Rahul Podila 595 Reputation points Microsoft Vendor

2024-11-27T07:03:38.9266667+00:00

Hi @Denis Anopochkin
Just checking in to see if the below answer provided by @akinbade abiola was helped.

If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know
Denis Anopochkin 20 Reputation points

2024-11-27T13:31:56.44+00:00

It seems that the issue was indeed related to my debit card not having my name and surname on it. Your input helped clarify things.

I'll mark your answer as helpful. If I have any further questions, I'll reach out.

Thanks again!
Rahul Podila 595 Reputation points Microsoft Vendor

2024-11-29T01:30:43.1433333+00:00

Hi @Denis Anopochkin
You're welcome! I'm glad to @akinbade abiola helped and that the issue is clearer now. If you have any more questions or need help later, feel free to reach out.
If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Accepted answer

akinbade abiola 20,070 Reputation points

2024-11-11T07:33:51.33+00:00

A declined card could be for any of the reasons here: https://learn.microsoft.com/en-us/marketplace/appsource-declined-card?source=recommendations

I would recommend you reach out to billing support as they can assist with more details why this is happening. Billing tickets are free.

If you have questions or need help, create a support request.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola
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