Can't configure Windows Hello in O365 Azure inviroment

Frederik Adsersen 0 Reputation points
2024-11-08T08:57:57.4+00:00

Hi. I am an administrator in my companys O365 online enviroment. I have watched this youtube guide to setup Windows Hello for Business: https://www.youtube.com/watch?v=A8faHO-bn-0

After setting my policy like this: (I put the user that i sign on to my computer with, in the group that i assigned to this policy)

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1

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....I restarted my PC and had a blue "welcome screen" presenting me with the option to setup Windows Hello.

I scanned my finger a bunch of times and made a PIN code.

When i now try to logon with my fingerprint, i get this error: (The text is in danish, but it says: "This setting is temporarily not available. Use another method to sign in for now")

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....After at least a few restarts i tried logging in with password,(which works just fine) to try to lock the account and unlock it with fingerprint. Now, when using fingerprint, it shows me this error:

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I followed this guide to the point about how to reset things of they've gone wrong:
https://supertechman.com.au/how-to-fix-windows-hello-this-option-is-currently-unavailable/

but it does not help. It just asks me to set it up again at login, and the result is the same afterwards.

What am i missing, or doing wrong?

Best regards

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