@NadineTracy-9637 Thanks for posting in our Q&A.
This community use tags to categorize threads. Based on my research, this problem seems not related to these tags you added and maybe Google related. Please try to contact Google support to get more help. Here is the support link:
https://support.google.com/work/android?hl=en&sjid=2687332399466156647-AP#topic=6151012
Note: Non-Microsoft link, just for the reference.
Thanks for your understanding and hope everything goes well with you.
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