Cosmos db account is failed with error-Failed to retrieve collection list. Please click Refresh to try again.

Question

I am trying to create Cosmos db account in UK West from past 2 days but it's getting failed with error:

Failed to retrieve collection list. Please click Refresh to try again.

Answer 1

Hi @Vikas Chaturvedi,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

As I understand, you are facing an issue while trying to create a Cosmos DB account in the UK West region.

Here are some steps you can try to resolve it:

Check Region Availability: Sometimes, specific regions like UK West might be experiencing high demand or capacity constraints. You can try creating the Cosmos DB account in a different region to see if that resolves the issue.

Refresh and Retry: As the error message suggests, try clicking the Refresh button to see if it resolves the issue. Sometimes, temporary glitches can cause such errors.

Use Different Tools: If you’re using the Azure portal, you might want to try creating the Cosmos DB account using PowerShell, Azure CLI.

For more information, please refer to these links:

https://learn.microsoft.com/en-us/azure/cosmos-db/nosql/manage-with-powershell#getting-started

https://learn.microsoft.com/en-us/azure/cosmos-db/nosql/manage-with-cli#azure-cosmos-dbaccounts

Check Subscription Quotas: Ensure that your subscription has the necessary quotas and permissions to create a Cosmos DB account in the desired region. You might need to raise a support ticket to get your subscription whitelisted for the UK West region.

For more information, please refer the document: https://learn.microsoft.com/en-us/azure/cosmos-db/nosql/create-support-request-quota-increase

If the above steps do not resolve the issue, it might be best to create a support ticket. If you have a support plan, could you please file a support ticket for deeper investigation and do share the SR# with us? In case if you don't have a support plan, please let us know here.

Hope this helps. Do let us know if you have any further queries.

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