The remote session was disconnected because there are no Remote Desktop License Servers available to provide a license.

Asabea AMOAFO 0

This is what I get when I try to login to my remote machine. This happened after the payment was delayed

[Window Title]

Remote Desktop Connection

[Content]

The remote session was disconnected because there are no Remote Desktop License Servers available to provide a license.

Please contact the server administrator.

[V] See details [OK]

[Expanded Information]

Error code: 0x808

Extended error code: 0x101

Timestamp (UTC): 11/07/24 08:53:24

Prrudram-MSFT 26,041 Reputation points

2024-11-07T09:12:13.8633333+00:00

Hello @Asabea AMOAFO

I see you are trying to connect to an Azure windows VM remotely via an RDP session and faced the following error. Please share more details. Did you make the payment? Is it a pay as you go subscription you are using?
Since you mentioned that this happened after the payment was delayed, it is possible that your Azure subscription is in a suspended state. When an Azure subscription is suspended, you won't be able to use the services associated with the subscription, including Azure VMs. Can you check the state of your subscription?

Error: The remote session was disconnected because there are no Remote Desktop License Servers available to provide a license.
Asabea AMOAFO 0 Reputation points

2024-11-07T09:33:30.43+00:00

yes it's a pay as you go and I've made the payment
Prrudram-MSFT 26,041 Reputation points

2024-11-07T10:49:00.3966667+00:00

@Asabea AMOAFO
Thanks for sharing the update. Please review the answer below, If it helps, please accept the answer and upvote where it says "Was it helpful" otherwise, just tag me in your comments and I will help you further.

1 answer

Prrudram-MSFT 26,041 Reputation points

2024-11-07T10:48:11.37+00:00
Hello @Asabea AMOAFO

Thanks for the confirmation. Let's try to troubleshoot this issue based on the below cause

Issue: The remote session was disconnected because there are no Remote Desktop License Servers available to provide a license

Cause: The 120-day licensing grace period for the Remote Desktop Server role has expired and you need to install licenses.

As a workaround, save a local copy of the RDP file from the portal and run this command at a PowerShell command prompt to connect. This step disables licensing for just that connection:

PowerShellAI ConvertCopy

mstsc <File name>.RDP /admin

If you don't actually need more than two simultaneous Remote Desktop connections to the VM, you can use Server Manager to remove the Remote Desktop Server role.

For more information, see the blog post

https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-specific-rdp-errors#the-remote-session-was-disconnected-because-there-are-no-remote-desktop-license-servers-available-to-provide-a-license

If I have answered your question, please accept this as answer as a token of appreciation.
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Prrudram-MSFT 26,041 Reputation points

2024-11-08T08:09:43.8866667+00:00

Hello @Asabea AMOAFO Did you get a chance to review above response. If it helps, please accept the answer and upvote where it says "Was it helpful"

Thanks!

Asabea AMOAFO 0 Reputation points

2024-11-12T07:55:49.5233333+00:00

Hello, I want to install the license for about 15 users so they can access it at the same time using remote desktop

How do i do that

Prrudram-MSFT 26,041 Reputation points

2024-11-14T17:03:16.4866667+00:00

Asabea AMOAFO
Afaik, Each user and device that connects to a Remote Desktop Session host needs a client access license (CAL). You use RD Licensing to install, issue, and track RDS CALs. please refer to this documentation for details: https://learn.microsoft.com/en-us/windows-server/remote/remote-desktop-services/rds-client-access-license#per-user-cals
If you need further help with the licensing, I would recommend raising a technical support ticket with windows RDS/CALs team.

Prrudram-MSFT 26,041 Reputation points

2024-11-18T09:37:10.72+00:00

Asabea AMOAFO Did you get a chance to review above response. If it helps, could you be so kind to please accept the answer and upvote where it says "Was it helpful"

Thanks!
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The remote session was disconnected because there are no Remote Desktop License Servers available to provide a license.

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