Office Viewer in Edge browser not working on Mac OS, PLEASE HELP

Question

[07.11.2024, 14:15:15] Николай Плетнёв: I need a support specialist with the most professional knowledge and skills in setting up the operation and compatibility of the Edge browser on Mac OS.

I have a regular MacBook, with the latest version of Mac OS. It has standard security settings without any additional security programs that regulate the system. I repeat - the most regular MacBook.

It has the edge browser installed. I logged into the browser using my personal profile with a Microsoft 365 Family subscription.

There is a feature in the browser that I really need for my tasks. It is called office viewer. With this feature I can view doc and docx format files in the edge browser view mode.

I checked and configured all the settings according to the instructions on the Microsoft website to create the possibility of using this function. I also updated the browser to the latest version.

I don't have the skills of a technical specialist and I don't understand the settings of Microsoft and Apple. So I contacted Microsoft support, whose product I use and which is also designed for Mac OS, on which it should work correctly.

Unfortunately this function did not work and I contacted Microsoft support. I had no less than six attempts to get support.

They didn't help me also and told me that I could contact this resource. and engineers and programmers would be able to help me.To solve this problem I need a specialist with a high level of knowledge and also engineering skills, who has knowledge of the Mac OS operating system, Edge and Office Viewer. That doc and docx files when downloaded are not opened inside the edge browser for viewing using the Office Viewer function, but in the viewing mode in the desktop version of Microsoft Word, in the browser.

I am waiting for your support, I will be glad to solve this problem with joint efforts.

I use a translator and there may be errors in the text.

Thank you, Nick

links related to the topic New feature: Office Viewer video screenshot of the problem office viewer Overview of viewer mode for Microsoft 365 Apps Office file viewer in Edge 96 Office viewer in Edge

Answer 1

Hi @Николай Плетенев,

I have tested on macOS and successfully reproduced this issue that office files are not opened inside Microsoft Edge Office Viewer, but the same file opens on Windows Edge with the same account.

I believe it is a new issue specific to macOS Edge Stable, but there's no solution yet.

Good news is Edge Canary has no issue on office viewer now. For the workaround, please navigate to Edge Insider , download and use Edge Canary for macOS.

Meanwhile, you should report this problem to the Edge Dev Team to let them investigate this issue. You can send feedback in Microsoft Edge at ··· menu --> Help and feedback --> Send feedback

Thank you for your support and understanding.

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Best Regards,

Shijie Li