Teams phone common area phone policy doesn't seem to affect the user it is applied to.

Question

I currently have a teams phone common area phone policy applied to a user. When I sign into my Yealink MP54 it appears as though the policy is not applied correctly. The policy is supposed to make the phone have access to calls only and remove access to voicemail, calendar, walkie-talkie, hotdesk etc. but after signing into the phone all those features still remain. I've tried removing and reassigning the policy to the user. Signing out/in the user. Rebooting the phone and making sure the phone has the latest updates. All seem to not have any effect. It has been over 24 hours to rule out any syncing delays. Has anybody seen this in the past and can offer any suggestions? Thank you.

Answer 1

Hi @TempStar

If you want users to only use the dialing function of a common area phone, you need to assign a Microsoft Teams Shared Devices license to the phone:

If you assign an E5 license to a user account. This is a user license, so the device displays the default end-user interface:

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