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Office 2021 activation failed

Simone Oliviero 0 Reputation points
2024-11-06T09:14:11.05+00:00

Good morning,

I activated Office LTSC Professional Plus 2021 via telephone ID, in the "product information" screen it is ACTIVE, but I cannot edit any documents and "Product activation failed" appears in the top bar.

How can I solve it?

Thanks to everyone.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,745 questions
Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
2,200 questions
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  1. Jiajing Hua-MFST 11,510 Reputation points Microsoft Vendor
    2024-11-07T06:14:24.82+00:00

    Hi @Simone Oliviero

    Is your Office the volume licensed version that is activated with MAK, or is it the retail version that requires binding a product key to your account and logging into that account to activate.

    Has this Office been installed and used on other devices? If so, it is recommended to uninstall it from that device first.

    Please search "CMD", right-click the "Command Prompt" and run as administrator. Then copy and paste the command below in it, click Enter at last:

    cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus

    (If you are running 32-bit Office on a 64-bit operating system)

    cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus

    Then copy the command results and paste here, I will check the information.

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