Unable to Enable 'Download Certification Report' Button Post-Hardware Submission.

Question

I submitted the signed HLK Test package for WHCP certification ,
and it appears that all processes have been completed up to the 'Finalize' stage.

However, the "Download Certification Report" button is not enabled, so I am unable to download the report. Could you please check why this is happening?

Answer 1

Hello,

Here are a few potential reasons and solutions:

Pending Review: Sometimes, even if the process shows as complete, there might be a pending review or approval step that hasn't been finalized yet. Double-check the status of your submission in the dashboard.

Submission Errors: There might be errors or warnings in your submission that need to be addressed. Review the submission details to ensure there are no outstanding issues.

System Glitch: Occasionally, the dashboard might have temporary issues. Try logging out and back in, or using a different browser to see if the button becomes enabled.

If these still don not solve the problem, we recommend that you contact HLK support:

https://learn.microsoft.com/en-us/windows-hardware/test/hlk/user/windows-hlk-support

Hope this helps.

Best Regards,

Hania Lian

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Answer 2

After leaving the 'perform test-signing' checkbox unchecked and resubmitting the submission, I was able to download the certification report.