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Volume licensing activation issue

Andy Emerine 61 Reputation points
2024-11-04T15:26:53.25+00:00

I have Office LTSC Pro Plus 2021 installed on 100 devices in my organization. I use the MAK key type. Within the last few days users started reporting activation errors. Microsoft 365 admin center says I'm using 10,000 of 10,000 available activations or seats. Is there any way to correct this issue? When I call volume licensing support 1-800-865-9408 there is a recording that tells me to go to the volume licensing document site and then it hangs up on me.

Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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Windows Licensing
Windows Licensing
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Licensing: Rules, regulations, and restrictions that define how software can be used and distributed.
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