Azure AI Custom Translator uploading files error

Stefan Rehnberg 0

Azure AI Custom Translator

Uploading training files that uploaded fine a week ago, now fails with error:
"Uploading 'TMXFile' failed

Double check that your documents meets all requirements. If the issue persists, contact us at aka.ms/translatorsupport."

AshokPeddakotla-MSFT 35,096 Reputation points

2024-11-04T10:52:09.9733333+00:00
Stefan Rehnberg Greetings & Welcome to Microsoft Q&A forum!

Uploading training files that uploaded fine a week ago, now fails with error: "Uploading 'TMXFile' failed

I would request you to share the below details:

Does this issue occur all the time ? or is it intermittent ?

Which region is your resource deployed to ?

Could you please share the error response body ?

Could you please collect HAR trace at the time of the issue and share it with us ?

Awaiting your response.
Stefan Rehnberg 0 Reputation points

2024-11-04T12:00:41.1633333+00:00
All the time, been trying since Friday Nov. 1.

Sweden Central,

Retry failed after 6 tries. Retry settings can be adjusted in ClientOptions.Retry or by configuring a custom retry policy in ClientOptions.RetryPolicy. (No such host is known. (ctuserdataprodameswc.blob.:443)) (No such host is known. (ctuserdataprodameswc.blob.:443)) (No such host is known. (ctuserdataprodameswc.blob.:443)) (No such host is known. (ctuserdataprodameswc.blob.:443)) (No such host is known. (ctuserdataprodameswc.blob.:443)) (No such host is known. (ctuserdataprodameswc.blob.:443))

Not allowed to upload .log, .har, .zip...
Stefan Rehnberg 0 Reputation points

2024-11-04T12:03:09.69+00:00

Attached .log portal.customtranslator.azure.ai-1730721399621.log.txt file disguised as .txt :-)
Stefan Rehnberg 0 Reputation points

2024-11-06T08:20:06.8366667+00:00

It is working now :-)
AshokPeddakotla-MSFT 35,096 Reputation points

2024-11-07T10:12:30.4333333+00:00

Thanks for confirming. Glad to hear your issue is resolved.

1 answer

AshokPeddakotla-MSFT 35,096 Reputation points

2024-11-07T10:21:05.31+00:00

Stefan Rehnberg I'm glad that your issue is resolved and thank you for posting your solution so that others experiencing the same thing can easily reference this!

Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer, they can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

Error Message:

Azure AI Custom Translator

Uploading training files that uploaded fine a week ago, now fails with error: "Uploading 'TMXFile' failed

Double check that your documents meets all requirements. If the issue persists, contact us at aka.ms/translatorsupport."

Solution:

I further verified internally and not found any issue.

As you confirmed that the issue is resolved, This seems to be a transient failure.

If you have any other questions, please let me know. Thank you again for your time and patience throughout this issue.
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Azure AI Custom Translator uploading files error

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