problem in electronic signature under Windows 10 with an external magnetic card reader (HID)

Question

problem in electronic signature under Windows 10 with an external magnetic card reader (HID), when signing, error message: Windows Security, Smart card, Select smart card device.     Any idea to fix this problem?? on other PCs it's OK.    THANKS

Answer 1

Hello,

Here are some troubleshooting steps you can try:

1. Check Device Manager

Open Device Manager.

Look for your HID device under Smart card readers or Other devices.

If the device is not listed or has a yellow exclamation mark, there might be a driver issue.

Right-click on the device and select Update driver. Choose Search automatically for updated driver software.

2. Reinstall Drivers

If updating the driver doesn't work, try uninstalling and reinstalling the driver.

Right-click on the device in Device Manager and select Uninstall device.

After uninstalling, restart your computer. Windows should automatically detect and reinstall the driver.

3. Check Smart Card Service

Press Win + R, type services.msc, and press Enter.

Scroll down to find Smart Card service.

Ensure that the service is running. If not, right-click on it and select Start.

Set the startup type to Automatic to ensure it starts every time you boot up.

4. Check Smart Card Reader Configuration

Go to Control Panel > All Control Panel Items > Smart Card.

Click on Manage reader types.

Ensure that your HID reader is listed and configured correctly.

5. Check Group Policy Settings

If you are in a corporate environment, group policy settings might affect smart card functionality.

Press Win + R, type gpedit.msc, and press Enter.

Navigate to Computer Configuration > Administrative Templates > System > Smart Cards.

Check if any policies are set that might interfere with smart card operations.

6. Test with Another User Account

Sometimes user profile issues can cause problems.

Create a new user account and test the smart card reader on that account.

7. Check for Windows Updates

Ensure that your Windows 10 is fully updated.

Go to Settings > Update & Security > Windows Update.

Click Check for updates and install any available updates.

Hope this helps.

Best Regards,

Hania Lian

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