Outlook
A family of Microsoft email and calendar products.
4,004 questions
You may update latest version 16.90.3 (24110120) to check this issue.
Outlook Crash in Legacy Mac UI with Mixed Attachments
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 46%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Sagar K
15
Reputation points
I have an Outlook add-in deployed that performs processing before sending emails. It’s working smoothly across various environments, including:
- All major browsers, including Safari
- Windows Outlook (new UI)
- New Outlook UI on Mac
However, I’m encountering an issue in the legacy UI on Mac where Outlook crashes under one specific condition: when both an inline attachment and a regular attachment are added to the email. All other cases work without issue in the legacy UI on Mac.
We are specifically seeing this issue on outlook 16.90, everything is working fine on 16.88.
Dump of the crash:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x00001903694d71a0)
Date/Time: 2024-10-31 12:59:24 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.90.2.24102719
Crashed Module Name: Microsoft Outlook
Crashed Module Version: 16.90.24102719
Blame Module Name: Microsoft Outlook
Stack Trace:
#1 0x0000000105e65584 in (Microsoft Outlook + 0x0000000001295584)
#2 0x000000018ba57180 in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ (CoreFoundation + 0x0000000000073180)
#...
Outlook
Office Development
Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
3,983 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
513 questions
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SokiGuo-MSFT 28,231 Reputation points Microsoft Vendor2024-11-05T05:13:38.64+00:00 Hi
Looks like your issue is more related to Outlook development, please kindly understand that the Outlook tag here we mainly focus on general issues about Outlook desktop client. In order to better solve your problem, we will add "Office Development" tag.
-
Deleted
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Sign in to comment
2 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 74%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
NoOneCan 490 Reputation points2024-11-05T14:35:11.11+00:00 -
Sagar K 15 Reputation points
2024-11-05T15:57:05.6666667+00:00 Thanks for the response!
I have tested this case with latest version 16.90.3 (24110120) and still seeing the crash issue.
Sign in to comment -
-
NoOneCan 490 Reputation points
2024-11-07T15:10:53.6133333+00:00 You may reach support agent directly within the Outlook for Mac.
To report issues, go to Help > Contact Support.
Select Continue on this screen to allow Microsoft to collect Outlook logs.
