MIM password sync issue

Question

Hello,

We have set up the MIM for sync the password. but for some of the users having invalid password issue during duo enrollment. In event viewer, password sync is showing successfully synced in target but when user tried to use the same password in target side, facing with invalid password.

Can you please help me to find out the reason or root cause and how to troubleshoot it.

Answer 1

Hello,

Thank you for posting in Q&A forum.

You can troubleshoot from the following perspectives

Check Password Complexity Requirements:

Confirm the password complexity requirements of the target system where Duo enrollment is taking place.

Verify that the password synchronized from MIM meets these requirements. If not, adjust the password policy in MIM or the password requirements in the target system.

Verify Password Synchronization Status:

Examine detailed logs in the event viewer to ensure that the password has been successfully synchronized to the target system.

Investigate and resolve any synchronization delays or errors if they exist.

Check Account Status:

Confirm whether the user's account is locked out or disabled.

Check if the password has expired or is nearing expiration. If the account is locked out or the password has expired, contact the system administrator to unlock the account or update the password.

Test Multi-Factor Authentication:

After ruling out password and account issues, test the multi-factor authentication process.

Ensure that users can correctly receive and input all necessary authentication factors (such as phone verification codes).

I hope the information above is helpful.

Best Regards,

Yanhong

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