Hi @A. MUT'MAINNAH
Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is not in our support scope.The following suggestion is just for your reference:
If you're having issues with the Word plugin, please try the troubleshooting steps below.
Make sure you are on the latest version of Word:
- Click 'Help'.
- Click 'Check for updates.'
Uninstall the Mendeley Word plugin.
Reinstall the Mendeley Word plugin.
You can also go to the Mendeley Support Center for better assistance.
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