Custom Translator Portal generic error message when trying to delete or upload files, even for creating workspaces

Question

Good day,

I’m a new user of the Custom Translator Platform. I briefly used it for the first time, including document uploads for model training, and everything went smoothly. However, when I logged in two days later to continue, I encountered repeated error messages related to document uploads, deletions, and workspace creation. The errors are quite general, stating something like "unknown error occurred - please try again later."

I’ve already tried clearing my browser cache and using a different browser, but that didn’t resolve the issue.

Could you please advise on any further steps I can take?

Thank you!

Answer 1

Hi Konstantin,

Greetings & Welcome to Microsoft Q&A forum! Thanks for posting your query!
I understand that you’re facing issues with document uploads, deletions, and workspace creation in the Custom Translator platform.
Here are the some troubleshoot steps:

• Verify that your account has the correct permissions for actions like document uploads and workspace creation. Ensure you have a role like “Contributor” or “Owner” within the resource group and the Custom Translator workspace.
• Sometimes restarting services within Azure can help. Try stopping and starting your workspace services to refresh the connections.
• Open an incognito/private browser window and log in to the Custom Translator platform. Sometimes, this avoids issues caused by cached data or extensions.
• If you continue to experience difficulties, reach out to Azure Support team provide the necessary guidance.

Hope this helps. Do let us know if you have any further queries.

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