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Windows 11 updates break my printer driver every time

Laurent 26 Reputation points
2024-10-31T13:52:23.8+00:00

Hello,

since I moved from Windows 10 to 11. I'm having a lot of issues with my Ricoh printer driver. It seems the driver won't communicate with my network printer after installing MS updates and rebooting the device. It only happen with my Windows 11 22h2 and 22h3 machines. I have no issues with Windows 10.

I deploy the network printer with Papercut Printdeploy. The driver is installed correctly the first time.

Here's below the error message I receive when I click on "Printer Properties"User's image I did follow every steps described in this website but with no success

also I don't have this little dialog box anymore when I click on "printer properties" on my users devices...It only appear if I'm a member of "Print Operators" AD group. Is it normal?

User's image

I assume only members of that group don't have the problem.

What should I do?

Thank you

Laurent

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
689 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Karlie Weng 18,581 Reputation points Microsoft Vendor
    2024-11-05T00:56:41.26+00:00

    Hello,

    Check if "protected print mode" is enabled in your pc: https://learn.microsoft.com/en-us/windows-hardware/drivers/print/windows-protected-print-mode

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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