Retrive account

Question

I removed an account from my authenticator app now am trying to log in from other device into my account but its asking otp from authenticator app , how to relog in to the authenticator app to get otp..........? that account is not in my app now so please help me am facing problems regarding this issue.

thank yoyu.

Answer 1

@Rajasekhar Papabathuni, Thanks for posting in Q&A. Based as I know, the following page can set sign in method. You can click to see if it can access. If yes, you can remove the previous authenticator method and re-add it to configure authenticator on the other device.

https://mysignins.microsoft.com/security-info

Hope the above information can help.

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Answer 2

Hi @Rajasekhar Papabathuni   

Thank you for sharing your issue on Microsoft Q&A. 

 

I understand that you have removed an account from your Authenticator app, you will need to re-add the account to generate OTPs.   

In addition to the information provided by Crystal-MSFT. 
If you're unable to add the account through the security info, your best option is to contact your global admin. They can help you re-register for multi-factor authentication (MFA). This process will delete all existing methods, and after re-registering, you'll be prompted to set up new ones. It won't send notifications to the old mobile device, as it won't be recognized.  

If you continue to experience issues, please feel free to reach out for further assistance.   

Best regards, 

Harshitha Eligeti

Answer 3

Hello. I have the similar problem. But the account I removed was the global admin account. So I can't add it back - it asks otp from the app, if I try the link https://mysignins.microsoft.com/security-info it asks me for the otp. The only other option I have to sign in is Approve sign in request from the app with 2 digits, but I can't, the account was deleted from the app.