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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 55.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
hello. I am using office professional plus 2016 product in my company.
Since yesterday, when I tried to run skype for business 2016, I got the following error message
“lync.exe - no starting point
Procedure start point
?IID@EngagementItemModel@LynceModel@@2U_GUID@@B
DLL found in C:\Program Files\Microsoft Office\Office16\lync.exe
”
“ appears.
I've tried uninstalling and reinstalling Office several times, same thing
Is there any last thing I can try before formatting?
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from south korea...
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
@문년 김
Here are a few troubleshooting steps you can try before resorting to formatting your system:
%userprofile%\AppData\Local\Microsoft\Office\16.0\Lync and delete all the files in this directory. %userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\SIP and delete all the files in this directory. %userprofile%\AppData\Roaming\Microsoft\Office\16.0\Lync and delete all the files in this directory.