Hello,
According to your description, I sugggest that follow the steps to check the issue:
Check Graphics Card and Drivers:
Ensure your GPU (graphics card) drivers are up to date. Visit the GPU manufacturer’s website (NVIDIA, AMD, Intel) to download the latest drivers.
Check if the GPU is properly seated in the PCIe slot and that power connectors are secure if applicable.
Monitor the GPU temperature while gaming to see if it’s overheating. You can use software like MSI Afterburner or GPU-Z for this purpose.
Check Event Viewer:
To get more information on the error, open Event Viewer (you can type “Event Viewer” in the Start menu search).
Look under “Windows Logs” > “System” for critical errors or warnings that coincide with the shutdown time.
Note the Event ID and Source of these events. This information can be Googled for more details or shared with others who can help interpret them.
Power Supply Unit (PSU):
A failing PSU can cause shutdowns. If it’s not providing enough power, the system may fail under load (like when gaming).
If you have a spare PSU or can borrow one, try swapping it to see if that resolves the issue.
Memory Test:
Run a memory test using Windows Memory Diagnostic or MemTest86. Faulty RAM can lead to system instability and crashes.
Check for Overclocking:
If you’ve overclocked your CPU, GPU, or RAM, consider resetting to default clocks to see if the issue persists.
Overclocking can cause system instability, especially if not done carefully.
Best Regards,
Hania Lian
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