Hello! Consider the following test: One user (Michael Firsov) sends a message to another user (ExchAdmin). The message is successfully delivered to ExchAdmin's mailbox. I want to see this message in Delivery Reports and I search for messages sent from Michael Firsov mailbox and does see this message: and I search for messages received by ExchAdmin: and this time the search results are empty... - why? Thank you in advance, Michael

Hi @Hram Admin , Welcome to the Microsoft Q&A platform! Based on your description, you are experiencing a delivery report issue in your email system. Here are a few potential reasons why messages may not appear in the search results for messages received by ExchAdmin: Make sure the search filters are set correctly. Sometimes filters such as date range, folder selection, or specific keywords can affect search results. The indexing process may be delayed. If the message was recently sent, it may not have been indexed yet and therefore will not appear in the search results. Verify that you have the necessary permissions to view the ExchAdmin delivery report. Sometimes, permission issues can prevent certain messages from appearing in search results. Check if there are any mailbox rules set for ExchAdmin that may automatically move or delete messages, affecting their visibility in search results. Sometimes, the email system may experience temporary glitches or errors that affect search functionality. Restarting the search or email client may resolve this issue. Please feel free to contact me for any updates. And if this helps, don't forget to mark it as an answer. Best, Jake Zhang

Delivery Reports

Hram Admin 20

Hello!

Consider the following test:

One user (Michael Firsov) sends a message to another user (ExchAdmin).

The message is successfully delivered to ExchAdmin's mailbox.

I want to see this message in Delivery Reports and

I search for messages sent from Michael Firsov mailbox and does see this message:

image (1)

and

I search for messages received by ExchAdmin:

image (2)

and this time the search results are empty... - why?

Thank you in advance,
Michael

1 answer

Jake Zhang-MSFT 6,465 Reputation points Microsoft Vendor

2024-10-30T07:29:36.7633333+00:00
Hi @Hram Admin ,

Welcome to the Microsoft Q&A platform!

Based on your description, you are experiencing a delivery report issue in your email system. Here are a few potential reasons why messages may not appear in the search results for messages received by ExchAdmin:

Make sure the search filters are set correctly. Sometimes filters such as date range, folder selection, or specific keywords can affect search results.

The indexing process may be delayed. If the message was recently sent, it may not have been indexed yet and therefore will not appear in the search results.

Verify that you have the necessary permissions to view the ExchAdmin delivery report. Sometimes, permission issues can prevent certain messages from appearing in search results.

Check if there are any mailbox rules set for ExchAdmin that may automatically move or delete messages, affecting their visibility in search results.

Sometimes, the email system may experience temporary glitches or errors that affect search functionality. Restarting the search or email client may resolve this issue.

Please feel free to contact me for any updates. And if this helps, don't forget to mark it as an answer.

Best,

Jake Zhang
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Hram Admin 20 Reputation points

2024-10-30T09:51:11.5833333+00:00

Hello Jake Zhang,

Thank you for the reply!

All Exchange Server versions I have ever worked with had problems with displaying correct search results in Delivery Reports - don't know why :(

In this case any search for ExchAdmin mailbox returnes 0 results, although there are lots of messages in the mailbox (and I can find them in the logs manually with no problems):

All your recommendations are fulfilled.

Jake Zhang-MSFT 6,465 Reputation points Microsoft Vendor

2024-11-01T09:09:37.5+00:00

Hi @Hram Admin ,

Rebuilding the index in Exchange Server can help resolve search issues. Here are the steps to rebuild the Exchange search index:

Open the Exchange Management Shell as an administrator.

Run the following command to check the status of the content index:

Get-MailboxDatabaseCopyStatus * | Sort Name | Select Name, Status, ContentIndexState

Stop the services by running these commands:

Stop-Service MSExchangeFastSearchStop-Service HostControllerService

Navigate to the location of the affected database in Windows Explorer.

Locate and delete the folder named with a GUID that contains the content index files. This folder is usually in the same path as the database EDB file.

Restart the services by running these commands:

Start-Service MSExchangeFastSearchStart-Service HostControllerService

After restarting the services, the content index will begin to rebuild. You can monitor the progress by running:

Get-MailboxDatabaseCopyStatus * | Select Name, ContentIndexState

The index will go through states like "Crawling" before becoming "Healthy" again

Rebuilding the index can be resource-intensive, so it's best to perform these steps during off-peak hours to minimize the impact on server performance.

Please feel free to contact me for any updates. And if this helps, don't forget to mark it as an answer.

Best,

Jake Zhang

Hram Admin 20 Reputation points

2024-11-01T14:11:16.6433333+00:00

Thank you very much, Jake - I'll try to do it!

Jake Zhang-MSFT 6,465 Reputation points Microsoft Vendor

2024-11-05T07:27:53.0766667+00:00

Hi @Hram Admin ,

You're welcome. Let me check if you have solved the problem after trying it. If my answer is helpful, please click the "Accept Answer" button, which will help other forum users with similar problems find solutions quickly. If you still have questions, please feel free to leave a comment. Thank you for your understanding and help to improve the forum environment. Have a nice day!

Best,

Jake Zhang

Jake Zhang-MSFT 6,465 Reputation points Microsoft Vendor

2024-11-06T01:42:27.86+00:00

Hi @Hram Admin ,

Please kindly consider this comment as a warm follow up, I want to know if your problem has been solved. If you still have any other questions, please feel free to comment here and I'm glad to provide further support.If the above info is helpful to this question, you can click "Accept Answer". Have a nice day!

Best,

Jake Zhang

Jake Zhang-MSFT 6,465 Reputation points Microsoft Vendor

2024-11-07T02:55:30.4933333+00:00

Hi @Hram Admin ,

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well. Thanks for your understanding.

Best,

Jake Zhang
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