Im trying create Information Protection Cluster (Settings -> Solution Settings -> Information Protection), but im getting the following error: On browser console i can see the follow error: Im Owner of Azure Tenant and Organization Global Administrator. Could you help me? Thanks

Microsoft Purview Error when Create Information Protection Scanner Cluster

Fábio Santos 65

Im trying create Information Protection Cluster (Settings -> Solution Settings -> Information Protection), but im getting the following error:

User's image

On browser console i can see the follow error:

User's image

Im Owner of Azure Tenant and Organization Global Administrator.

Could you help me?

Thanks

Smaran Thoomu 16,890 Reputation points Microsoft Vendor

2024-10-29T10:10:40.3266667+00:00
Hi @Fábio Santos

It looks like you're encountering a 403 Forbidden error while trying to create an Information Protection Scanner Cluster in Microsoft Purview. The error message in the browser console indicates that the PUT request to the endpoint https://purview.microsoft.com/apiproxy/aip/api/scannerClusters is being blocked.

Here are a few troubleshooting steps to consider:

Even though you're an Azure Tenant Owner and Global Administrator, ensure you have the specific Microsoft Purview roles assigned. For Information Protection Scanner configuration, you may need the Data Curator or Data Source Admin role in Purview.

Verify that the application or service attempting to access this endpoint has the required API permissions. You may need to grant permissions explicitly in the Azure AD app registration for Purview API access.

Check if there are any network restrictions, firewall rules, or conditional access policies that might be blocking access to https://purview.microsoft.com.

Ensure that the Purview account is set up in the correct subscription and region that supports Information Protection Scanner configuration, as some features may have regional restrictions.

Sometimes, cached credentials or cookies might interfere with access. Clear your cache or try accessing Purview in an incognito browser window.

If none of the above steps resolve the issue, consider opening a support request with Microsoft. They may need to verify backend configurations or help troubleshoot specific to your tenant setup.

I hope this helps. Let me know if you have any further questions or concerns.
Fábio Santos 65 Reputation points

2024-10-29T21:24:09.6066667+00:00
Hi @Smaran Thoomu ,

I tried everything without success.

Resume:

I have these permissions

Which Application or Service? Im trying do this via Purview Portal, so i think it's using my user, that have full permissions.

No network restrictions

It's Deployed on West Europe

I tried on Incognito Browser, but got same error.

Anything more to troubleshooting?

Someone Could help?

Regards
Smaran Thoomu 16,890 Reputation points Microsoft Vendor

2024-11-01T05:56:28.3166667+00:00

@Fábio Santos I'm checking with my internal team on this issue. In case if you have any resolution, please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.
Fábio Santos 65 Reputation points

2024-11-04T22:05:59.57+00:00

Hi @Smaran Thoomu ,

Thanks for feedback. Right now, i don't have any solution or troubleshoot tips to pursuit. I'll wait for your feedback.

Thanks.

Regards,

Fábio Santos
Smaran Thoomu 16,890 Reputation points Microsoft Vendor

2024-11-05T17:13:46.12+00:00

@Fábio Santos Could you please double-check that all prerequisites for setting up the Information Protection Scanner Cluster are in place? You can refer to this link for guidance on requirements. This may help rule out any configuration issues.
Fábio Santos 65 Reputation points

2024-11-06T15:08:50.09+00:00

Hi @Smaran Thoomu ,

I double checked all prerequisites. Also i have already read the provided link. I cannot find what is failing...

Did you have any feedback from internal team?

Regards,

Fábio Santos
Smaran Thoomu 16,890 Reputation points Microsoft Vendor

2024-11-06T15:35:10.22+00:00

@Fábio Santos We haven't received any update from the internal team. If you have a support plan could you please file a support ticket for deeper investigation and do share the SR# with us?
Fábio Santos 65 Reputation points

2024-11-07T10:47:10.9+00:00

Hi @Smaran Thoomu ,

I don't have support plan.

I'll wait for your feedback.

Thanks.

Regards,

Fábio Santos
Smaran Thoomu 16,890 Reputation points Microsoft Vendor

2024-11-08T09:52:04.5033333+00:00

Hi @Fábio Santos

Could you please send an email to AzCommunity[at]Microsoft[dot]com with the below details, so that we can enable a one-time-free support for you to work closely on this matter.

Email subject: Smaran Thoomu : Microsoft Q&A Thread title>
Thread URL: <Microsoft Q&A Thread>
Subscription ID: <your subscription id>
Thank you

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Microsoft Purview Error when Create Information Protection Scanner Cluster

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