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We are implementing a conditional access policy to limit BYOD iPhones to use the Outlook App.
We have followed the recommendations in
The conditional access policy included IOS and Android only and added the recommended Application Protection Policy
Looking at he report-only sign in logs for our test user we see that the policy is blocked because the platform is not matched
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The conditional Policy has this
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Can anyone tell me why the platform is showing as "not matched" in the report?
Thanks
What’s in your platform exclude policy in the screenshot you shared in the original post?
Nothing is excluded
Can you provide a screenshot of the exclude section together with the name of the policy in both CA polices and sign-ins logs as well so that we are on the same page?
Have you followed this?
https://learn.microsoft.com/en-us/mem/intune/protect/tutorial-protect-email-on-unmanaged-devices
You need Intune here.
Thank you for your quick response. The link you suggest is pretty close to the routine in the link I sent through with the screenshots. There is a difference so I will work through it and let you know.
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@KalpAdmin Thanks for posting in our Q&A.
From the screen shot you provide, it shows "platform excluded", please check if you exclude "iOS" under Conditions > Device platforms > Exclude in this conditional access policy.
If there is anything update, feel free to let us know.
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No it doesn't, please look at the screenshot more carefully, the blue line is under included. It is showing what is included
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Hello @KalpAdmin,
Thank you for posting your query on Microsoft Q&A.
This issue requires further investigation to understand why this behavior is occurring, which involves reviewing the Entra Sign-in logs. I’d like to connect with you offline to analyze the scenario in more detail. Please email me at 'AzCommunity@microsoft.com' with the subject line "Attn: Pothurajur" and include a link to this thread/post in the email body.
We can connect offline and discuss this further.
Thanks,
Raja Pothuraju.
@KalpAdmin Thanks for your update. The settings you configured is normal. We can't find the root cause from current information. It is needed to do some check based on your specific device. With Q&A limitation, it is suggested to create an online support ticket to get more help. Here is the support link:
https://learn.microsoft.com/en-us/mem/get-support
Thanks for your understanding.