Windows Updates Stuck at 0% Downloading from CMG, Error :Delivery Optimization: Download of a file saw no progress within the defined period.

Question

Hi Team,

We are experiencing an issue where Windows updates are stuck at 0% while downloading from the Cloud Management Gateway (CMG). This issue has persisted for the past few months with several workstations in our Microsoft Configuration Manager (CM) environment. Occasionally, the updates download successfully after retrying (running the Software Update Evaluation), but this problem remains intermittent.

Notably, .NET Framework updates download and install without any issues. The problem seems to only affect Windows security updates.

Environment Details:

Configuration Manager Version: 2403

Configuration Manager Client Version: 5.00.9128.1007

No proxy configured at client end

Issue details:

Error Code: 0x80D02002

Error Description: Delivery Optimization: Download of a file saw no progress within the defined period.

Logs:

DataTransferService.log:

vbnetCopy codeDTSJob({A207DF80-611C-4FB2-A484-5B677DC235FC}):CDTSJob::HandleErrors - Downloading from http://dl.delivery.mp.microsoft.com:80/filestreamingservice/files/8bcd6e45-c503-4e57-8bf0-fcc7bf386dd5/public/4f97f531-18c8-436f-8196-404cf007ecf8_wsus.aggregatedmetadata_d0adf6af1e3690d7b8cf4177081c7b7c305cbeb8.cab without proxy encountered error: BITS error: 'The operation timed out
'  Context: 'The error occurred while the remote file was being processed.
'. Retrying 1 time

Failed to set proxy to bits job for url 'http://dl.delivery.mp.microsoft.com:80/filestreamingservice/files/8bcd6e45-c503-4e57-8bf0-fcc7bf386dd5/public/4f97f531-18c8-436f-8196-404cf007ecf8_wsus.aggregatedmetadata_d0adf6af1e3690d7b8cf4177081c7b7c305cbeb8.cab'. Error 0x87d00215

DeltaDownload.log:

pythonCopy codeRequest is from User Agent: Microsoft-Delivery-Optimization/10.1
Single range request for bytes 4194304-5242879
Bytes Transferred: 0
Bytes Transferred: 0
Correlation vector:znxoDiWZukK22RbO.9.0.0.6.1.1.8.4.1.2, Download error
Correlation vector:znxoDiWZukK22RbO.9.0.0.6.1.1.8.4.1.2, Sending Response status code:504 with reason = Gateway timeout

Please let us know if any known issues have been reported regarding this, and we look forward to your assistance in resolving it as soon as possible.

Thank you.

Answer 1

Hi, @rakesh ck

Thank you for posting in Microsoft Q&A forum.

Here are some troubleshooting steps you may check for the error code 0x80D02002:

1. Check Delivery Optimization Settings: Ensure that the Delivery Optimization settings are configured correctly for your environment. Misconfigurations can lead to issues with downloading updates.
2. Review Logs: Since you mentioned the DataTransferService.log and DeltaDownload.log, check these logs for any specific errors or warnings that might provide more insight into the issue.
3. Retry the Download: As you've noted that sometimes updates download successfully after retrying, it may be worth implementing a scheduled retry mechanism for updates.
4. Network Configuration: Even though you mentioned no proxy is configured, ensure that there are no firewall rules or network policies that could be impacting the download of security updates.
5. Update Configuration Manager: Ensure that your Configuration Manager is up to date with the latest hotfix. Sometimes, known issues are resolved in newer versions.
6. Disable Branch Cache: If Branch Cache is enabled, consider disabling it temporarily to see if that resolves the issue, as it can sometimes interfere with downloads from the CMG.

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Answer 2

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