How to fix Correlation Error in Microsoft PowerPoint

Joanna Vetter 0

Screenshot 2024-10-21 at 16.08.17

I'm trying to log in to my Microsoft 365 account online so that I can access a file shared with me. I can log in on one drive without issues but the shared file is not visible. So I have attempted to open the link that was shared with me and try to log in through the window that is subsequently opened. This always results in a correlation error (see attached screenshot).
Thank you in advance,
Joanna

1 answer

Jiajing Hua-MFST 11,360 Reputation points Microsoft Vendor

2024-10-22T02:36:04.84+00:00

Hi @Joanna Vetter

It seems that your screenshot was not uploaded successfully.

I suggest you clear the browser cache and open new InPrivate window to access this shared file link.

Any updates, welcome to post back.

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Joanna Vetter 0 Reputation points

2024-10-23T10:44:21.42+00:00

I've managed to successfully load my screenshot, thank you. I'll try to clear my cache and open in a new InPrivate window. Thanks for the suggestion.

Jiajing Hua-MFST 11,360 Reputation points Microsoft Vendor

2024-10-24T09:09:37.4666667+00:00

Hi @Joanna Vetter

Thanks for your back.

According to the picture you shared, this is using OneDrive for Business.

I want to know whether you and the person who shared file are both using the organizational account, are you from the same organization, that your account suffix is same?

Can you access other shared files from this organization?

Joanna Vetter 0 Reputation points

2024-10-24T11:29:38.16+00:00

Yes, we are both students and both using the student licensing provided by our university. This issue is the same, no matter which shared file I attempt to access.

Joanna Vetter 0 Reputation points

2024-10-24T11:32:23.9533333+00:00

Unfortunately, the above advice did not solve my problem. I still encounter this issue, on both Firefox and Safari. I tried clearing my cache and using a private browsing window both. I can log into my account on my apps and even on one drive online, but as soon as I try to log in from a shared file, I get this error.

Jiajing Hua-MFST 11,360 Reputation points Microsoft Vendor

2024-10-28T08:51:29.76+00:00

Hi @Joanna Vetter

If you change devices, can you access the shared folder?

In addition, do all shared files (from different classmates or teachers) have this issue that cannot be accessed?

Has this happened to other students?

Please refresh the page several times for a check.

Go to Start > type ‘date’ > select ‘Date and Time Settings’, navigate to the Time zone section > check if your current time zone is correct.
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How to fix Correlation Error in Microsoft PowerPoint

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