Activity notifications in Teams when a news is posted to Viva connections not working

Question

Hi

We've been using Viva Connections for some time and recently we stopped receiving notifications in the "Activity" tab in Teams when a news post is posted from Sharepoint. This was working well but all of a sudden it stopped working. This feature is crucial on getting more views and engagement on the news posts.

Answer 1

Hi,

We’ve been experiencing an issue since early October 2024. The news posts we’ve been publishing on our Intranet page have seen a significant drop in views and engagement. Upon investigation, we noticed that some users are receiving notifications (in the Activity tab on Teams) for new posts, while others are not. It seems to be inconsistent.

We haven’t made any changes on our end. I’ve checked the Viva Connections settings, and everyone in the organization should be receiving notifications for new posts. Additionally, I reviewed the Viva Connections criteria, and we appear to meet the requirements.

Could I please get some clarification or assistance from someone at Microsoft? We’d like to know if this issue requires action on our part or if it’s something that will resolve itself. Any insight into what might be happening would be greatly appreciated.

Thank you!

Answer 2

Hi @Aron Ingi Kristinsson

Does the issue occur in the Teams web client?

If the issue only occurs in the Teams desktop client, try clearing the Teams cache and updating Teams to the latest version.

Additionally, on Teams desktop and web, specific notification types can be selectively enabled or disabled under settings under Viva Connections > Notifications and activity, please ensure your settings have not been modified.

Finally, please make sure your Teams status. If your status is Do not disturb, you may not receive notifications from activities.

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Answer 3

Hi @Aron Ingi Kristinsson

Great to know that the issue has already been resolved and thanks for sharing the solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer. They can only accept answers by others, I'll repost your solution in case you'd like to Accept the answer.

 

Case Title: Activity notifications in Teams when a news is posted to Viva connections not working

 

Issue Symptom: We've been using Viva Connections for some time and recently we stopped receiving notifications in the "Activity" tab in Teams when a news post is posted from Sharepoint.

 

Resolution: User need require the user to "Follow" the SharePoint site that posted the news.

 

Thanks for your understanding and support.